Axys Consultants and Easyfront Consulting offered a webinar on June 11th entitled “In the age of AI and digital, does the human still have a place in customer relations? For a little less than an hour, the two partners addressed the issue of customer service and also discussed the white paper on the effects of digitalization and AI.
Customer service is the nerve centre of the company. Like many services in all organizations, it is becoming digital. Between human management and the contribution of new technologies such as automation, chatbots, artificial intelligence, management and exploitation of customer data … how has it evolved?
Axys Consultants and Easyfront Consulting conducted a study among customer service managers to assess the effects of digitalization and AI, and to understand how these technologies can help people on a daily basis.
On the webinar program
- The customer service portrait
- Customer service communication channels
- Omnicanality still underdeveloped
- Improving customer service
- iA solutions deployed
- Disappointments and hopes for solutions
- Deployment forecasts
- Impacts of iA deployment
- iA deployment objectives
- The brakes on iA deployment
Stakeholders
- Jean-Luc Marini, Director of the Artificial Intelligence Laboratory, Axys Consultants
- Mathieu Etienne, Managing Director and founder of Easyfront Consulting
- Etienne Cartier, Digital BU Director, Axys Consultants
- Terence Inthavong, Digital BU Director, Axys Consultants
Translated from Replay : Webinar “À l’ère de l’IA et du digital, l’humain a-t-il encore sa place dans la relation client ?” – Easyfront et Axys Consultants
