Mayday, a start-up known for its intelligent knowledge base software for customer services, has announced that it has raised €2.5 million in funding from BpiFrance’s Digital Venture fund. MAIF Avenir also contributed to this financing with the participation of Business Angels. This sum should enable the start-up to continue the technological development of its platform.

Mayday, an intelligent knowledge base solution for customer services

In 2020, Damien Popote, Hugo Martinez and Benjamin Karila founded Mayday with the ambition of providing companies with an intelligent knowledge base that would enable them to offer their customers high-quality answers and put an end to long waiting times, all thanks to artificial intelligence.

The start-up provides organizations with a platform integrated with customer relations software that centralizes all knowledge of procedures. The solution then delivers this knowledge to advisors, in a harmonized format and directly into their workspace.

The communication tools remain the same, Mayday only integrates an interactive component allowing instant access to the knowledge for each need, via a dynamic search engine or via contextualized automatic suggestions. At the management level, several dashboards allow to control the use of the contents and to detect the possible lacks in real time.

Damien Popote, President of Mayday, explains the interest of his solution:

“What makes Mayday unique is its ability to automate the two pillars of a knowledge base: structuring thanks to the import of all historical knowledge; dissemination with intelligent suggestions according to the client’s request.”

Among its customers are major groups such as BNP Paribas, La Poste Group and Fnac Darty.

2.5 million in funding to continue developing its solution

Mayday has just raised nearly €2.5 million thanks to an initial round of financing led by Bpifrance, via its Digital Venture fund, and MAIF Avenir with the participation of Business Angels. Edwige Kharoubi, Investment Director at Bpifrance, talks about the reasons behind this investment:

“Between a very promising start to execution in barely 1 year – both in the development of the first bricks of the solution and their marketing – and a very strong adoption of the product, the Mayday team has demonstrated its potential. We are very happy to follow this team and its ambition alongside MAIF Avenir and leading business angels and look forward to supporting their scale-up phase.”

Timothée Poulain, Principal at MAIF Avenir, adds:

“We were particularly impressed by the trio of founders who have demonstrated a very strong commercial and technical execution capability with a platform used by several thousand advisors on a daily basis. We are convinced that Mayday brings a powerful, real-world solution to the market that will make life easier for customer services, remove information silos and ultimately significantly improve customer satisfaction. This investment is fully in line with our ‘mission’ investment thesis by financing a useful innovation that improves the quality of customer relations and the daily lives of advisors.”

The funding should allow the startup to continue the technological development of its platform. The next step for Mayday will focus on external knowledge in order to deliver it directly to the end customer in selfcare. This is a logical next step after the long phase of work on managing the internal knowledge of customer services.

Translated from Mayday lève 2,5 millions d’euros afin de développer son logiciel de base de connaissance intelligente