Laiye, a leader in intelligent automation, announces the acquisition of Mindsay, an enterprise chatbot and voicebot platform

20 avril 2022

Laiye, a global leader in intelligent automation software, announced on April 14 that it has acquired Mindsay, a leading European chatbot and voicebot platform for businesses. The addition of conversational artificial intelligence will move Laiye closer to its goal of becoming the global leader in next-generation intelligent automation software. In addition, Laiye plans to establish a new R&D center in Paris.

Mindsay

Founded in 2016 by Guillaume Laporte, Ilias Hicham and Pierre Pakey, Mindsay is a no-code conversational AI platform that enables better customer experiences through AI. It allows companies to easily create a chatbot and connect their own software to it. Thanks to AI and natural language processing (NLP), it can be customized in 110 languages. Its customers are players in e-commerce & retail, tourism (travel agencies, hotels …), mobility (airlines, railways …) Fintech and InsuranceTech.

Laiye

Laiye enables companies to accelerate their digital transformation journey through robotic process automation (RPA), intelligent document processing and chatbots, allowing them to increase their efficiency and productivity throughout the lifecycle of a business process.

With operations in Europe, Middle East and Africa (EMEA), Latin America and Asia Pacific, Laiye has AI hubs in Beijing and Paris, offices and R&D centers in London, Paris, Mexico City, Singapore and Shanghai.

A common vision

Laiye’s goal with the Mindsay acquisition is to become the global provider of next-generation intelligent automation software. This market is booming and Gartner predicts it will be worth $46 billion by 2025. Its CEO, Guanchun Wang, states: <blockquote>"Laiye and Mindsay were founded with the same vision to help businesses digitally transform and become more effective, efficient and successful. This acquisition follows Laiye's US$ 50 million investment in the EMEA region. It marks an important step in our journey to create the most comprehensive intelligent automation solution, making it affordable and accessible to help businesses do better and improve.”

Ronen Lamdan, Laiye’s international CEO, adds:

“The Mindsay acquisition provides our customers with powerful, low-code, no-code technology to automate customer service and back-office processes. Combine that with our robotic process automation offering to streamline repetitive workflows and a conversational interface that understands human language, and you have a best-in-class platform to digitize and automate key elements of your business.”

The three co-founders of Mindsay are joining Laiye: Guillaume Laporte as general manager of the international chatbot business, llias Hicham as product manager for the international chatbot business, while Pierre Pakey will be responsible for product innovation for the Intelligent Document Process product line.

Guillaume Laporte concludes:

“More and more companies have realized the vital role that chatbots, powered by conversational AI, play in enabling powerful self-service experiences, and Mindsay has played a key role in driving this space. We are incredibly excited to join Laiye at this pivotal time. We are extremely impressed with the exceptional quality of Laiye’s teams and technology. Together, we will be able to deliver more value to our customers around the world.”

Translated from Laiye, un leader de l’automatisation intelligente, annonce l’acquisition de Mindsay, plateforme de chatbot et voicebot d’entreprise